Our Client Service Charter
Managing your Wealth should be simple, that’s why we are making it personal.
We will provide a highly personalised service; we want to give you the confidence to create the future you want with the aim of ‘earning the right’ to be considered as your trusted financial adviser for many years to come.
The tailored service we provide to you will include:
- Face to face review meetings
- Availability to speak on the telephone between review meetings to discuss any financial matters important to you as your needs change over time
- Regular financial communications tailored to you and your interests
- Correspondence and literature that is clear and easy to understand.
- Clarity and guidance in all aspects of your financial wellbeing
Through our regular client service review meetings, we will:
- Understand your financial circumstances and objectives
- Fully review your financial goals and adapt to any changes
- Review and if appropriate rebalance your investment portfolio and fund choices
- Help you maximise your annual tax allowances
- Keep you up to date with legislation and Budget changes
- Help you to review your appetite for investment risk as your circumstances and priorities evolve, ensuring your investments continue to meet your requirements
- Encourage and listen to your feedback to ensure we maintain our exceptional standards
Working together, you will:
- Have a clear understanding of your personal and financial objectives
- Have a plan in place that is risk adjusted and aligned to your objectives
- Have a proactive process in place to review your financial plan and consider ongoing advice opportunities as your needs change over time
The range of communications available to you include:
- Online access to your wealth account 24 hours a day via our website and app
- Week watch- a weekly communication covering key market, economic and personal finance news
- Tax year end reminders of the available allowances and tax saving opportunities
- Annual valuation reports of your investments
- An annual Budget report summarising the chancellors Budget announcements
- The Investor magazine, full of investment news, interviews and opinions
- Invitations to client events either in the Practice, virtual or a St. James Place seminar
- Access to the E-Briefing service, providing topical financial news articles via email
Initial and ongoing advice charge:
We will discuss with you the initial and ongoing advice charges for our services. Our advice is not free. Details of the charges we make for our advice and how it is paid for are set out in the ‘Key facts about our costs and services’ document you receive.
The cost for our advice is paid for and facilitated out of the overall charges levied on your investment. The advice charges will also be discussed with you and the specific amount charged will be provided on your personalised illustration.
